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Help Center
Browse all articles
Making a booking
Book an airport transfer
What are airport transfers and how do I book one?
Can SIXT track my private flight?
What is buffer time for an airport transfer?
Why should I enter my flight number for a SIXT ride?
Book an hourly ride
How do I book an hourly ride with SIXT?
How many miles are included in an hourly SIXT ride booking?
Ride Categories
How much luggage can I bring on a SIXT ride?
What are the differences between the SIXT ride booking classes?
What booking class do I choose for a black limousine with SIXT ride?
Payment and Pricing
How are SIXT ride prices calculated?
Which currency will I be charged in for my SIXT ride?
Promotions & Vouchers
How do I redeem a voucher code for a SIXT ride?
I cancelled my booking after adding a voucher — can I still use it?
Can I add a voucher to an existing booking?
Additional requests for your ride
Can I bring my pet in a SIXT ride?
Can I request a specific car model?
Can SIXT provide a child seat for my ride?
Can I add special requirements for my SIXT ride?
Does SIXT track train numbers for my ride?
Before the ride
Modify or cancel a ride
How do I change my SIXT ride booking?
How do I cancel a SIXT ride reservation?
Driver Information
When will a driver be assigned to my SIXT ride?
How do I find out who my driver is and how do we reach each other?
What language does my SIXT ride driver speak?
Handling flight changes
What should I do if my flight is cancelled, diverted, or delayed?
During the ride
Pickup
Where do I meet my SIXT ride driver?
How long will my driver wait for me?
What should I do if I'm running late for my SIXT ride pickup?
What do I do if I can't find my SIXT driver?
In-Ride Options
Can I extend my SIXT ride or add a stop-over?
Can I eat or drink in the vehicle during a SIXT ride?
After the ride
Invoicing
Why was I charged a different amount than shown in my booking confirmation?
When will I receive my SIXT ride invoice?
How do I change the billing address on my SIXT invoice?
Credit Card Charge
Why does my credit card show two charges for my ride?
Lost Things
What should I do if I left something in my SIXT ride?
Rating
What can I do if I'm unhappy with my SIXT ride?
Loyalty Programs & Partner Benefits
Frequent Traveler Program
Which frequent traveler programs does SIXT ride partner with?
Why haven't I received my frequent traveler points or miles for my SIXT ride?
How many points or miles do I earn per SIXT ride?
How do I add my frequent traveler program membership to a SIXT booking?
Can I earn frequent traveler points and miles if I book for someone else?
American Express Credit
How does the American Express Platinum benefit for SIXT ride work?
Can I use my AmEx ride credit to book a taxi?
How can I confirm my American Express benefit is activated in SIXT?
How does the American Express Platinum benefit for SIXT ride work?
Can I use my AmEx ride credit to book taxi rides?
How can I confirm my American Express Benefit is activated with SIXT?
Can I combine my American Express ride credits with other promotions?
What happens to my American Express credits if I cancel a ride?
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