What should I do if my flight is cancelled, diverted, or delayed?

If you added your flight number at booking, SIXT ride tracks your flight automatically — so for delays or early arrivals you don't need to do a thing. For cancellations or diversions, cancel your ride as soon as possible to avoid fees.

Flight delayed or arriving early

No action needed. SIXT ride tracks your flight in real time and updates your driver with your actual landing time. Your free waiting time and cancellation window adjust automatically based on when you land.

Flight cancelled or diverted

SIXT ride can't automatically reroute or reassign rides for cancellations or diversions. Take these steps:

1. Cancel your existing ride as soon as possible to avoid cancellation fees.
2. If your flight has been diverted, book a new ride from your updated arrival airport.

For full details on cancellation fees, see our booking conditions.

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