What happens to my American Express credits if I cancel a ride?

American Express Credit

Find out how to redeem and use your American Express credit.

What happens to your American Express credits depends on whether cancellation fees apply to your booking.

No cancellation fees

If no cancellation fees apply, your credit is returned to your account automatically.

  • The credit is restored to your available balance
  • You can use it toward another booking
  • Your total credit count stays the same

Cancellation policies vary by ride class — check the booking conditions for your specific ride.

Cancellation fees apply

If your cancellation incurs a fee, your ride credit is used to cover it.

  • The full credit value is applied toward the cancellation fee
  • This applies even if the fee is lower than the credit value
  • Any remaining balance is forfeited — you won't receive change or a partial credit

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