Why was I charged a different amount than shown in my booking confirmation?

If your final charge is higher than your booking confirmation, it's usually because of an extended wait time or additional mileage beyond what was included in your booking.

Common reasons for extra charges

• Extended driver wait time beyond the included period
• Mileage driven beyond your included allowance

How to review your charges

Every extra charge appears as a separate line item on your invoice, so you can see exactly what was added and why. Check your invoice to confirm the breakdown.

Next step

Review your invoice for a full breakdown of all charges. If something doesn't look right, our team can walk you through it.

Still need help? Find our contact options below.

Your invoice is sent to you by email 3 hours after your ride ends — you can also download it any time from your ride history on the website or in the SIXT App under "Manage bookings".

Haven't received your invoice after 3 hours?

1. Check the booking profile you used for the ride
2. Confirm the correct email address is saved on that profile
3. Check your spam or junk folder

Download your invoice

1. Sign in on the website or open the SIXT App
2. Go to "Manage bookings" and select the relevant ride
3. Download your invoice from the ride details

Still need help? Find our contact options below.

To change the billing address on an existing invoice, contact our customer service team directly — for future bookings, you can update your details yourself in the SIXT App or on the website.

For an existing booking or invoice

Reach out to our customer service team, who can update your billing information on your behalf.

For future bookings

1. Sign in to the SIXT App or visit sixt.com
2. Go to your account profile
3. Update your billing address and save your changes

Still need help? Find our contact options below.