To ensure best service to our joint customers and a smooth cooperation with our platform you should keep your account information up to date at all times.

Your company, all drivers and vehicles should fulfill all legal requirements and hold all documents and permits needed to perform the rides on the Sixt ride platform.

You can easily update your fleet and staff details on our Driver Company Portal with your Dispatcher account.

Failure to provide the necessary legal documents will lead to your account’s suspension. Having out of date banking information may lead to non-payment of your earnings until the information is updated.

If you make changes in your fleet and staff, please update these on our Driver Company Portal with your Dispatcher account. If you are not sure on how to use the Driver Company Portal, feel free to check-out the eLearning.

If you make changes to your banking and accounting information or your company documents make sure to share the updates with us under ride-provider@sixt.com in a timely manner.

If you have centralized dispatching and prefer that your dispatchers accept the rides themselves and then distribute them among your drivers, you can now determine which drivers have which access in our Driver Company Portal.

You have the option of three different set ups:

• Default driver
• Semi-managed driver
• Managed driver

Default driver: drivers are able to accept rides and see ride prices in the SIXT driver app.

Semi-managed driver: drivers are able to accept rides, but do not see ride prices in the SIXT driver app.

Managed driver: drivers are not able to accept rides and do not see prices in the SIXT driver app. Dispatchers can assign rides to your drivers and they will have all the ride details, except prices displayed in the SIXT driver app to be able to perform the ride.

Please note that regardless of profile, all drivers are required to use the SIXT driver app to perform the rides, be trackable and update the ride status during the ride.

An additional qualification is required to perform the premium categories with SIXT ride. You will be contacted by us directly if you reach certain criteria to be tested for our premium categories.

Unless our agents proactively call you and offer you a ride for acceptance, our prices in the driver app or dispatching platform are non-negotiable and are not subject to any changes after acceptance. Repeated attempts from your side to initiate price negotiations with our agents might lead to the suspension of your account.

Yes, as a digital platform, SIXT ride is legally required to share certain information with tax and regulatory authorities in accordance with applicable laws and regulations. This includes the EU's DAC7 directive.

Find the payment cycle for your country on this page

Depending on the country you operate in (see table under 'Payment cycles and currencies') you will be paid in either weekly or monthly cycles.

Weekly payment cycles: we are processing the payments every Thursday for the rides completed during the previous week (Monday till Sunday). E.g. if a ride was completed on Monday, 1st of February, the payment for this ride will be processed on Thursday, 11th of February.

Monthly payment cycles: every 3rd (or the first business day after the 3rd) of the month, we are processing the payments for the whole previous month. E.g. on the 3rd of July you will be paid for the rides completed in June.

Please note that it might take several days for your bank to process the payment.

On the day the payment is processed you will automatically receive the payment overview to your account’s email address. There you can find a detailed breakdown of prices for all the rides you performed, where you will find the gross value, our retained fees and taxes. See your TSP agreement for more details on the payment overview.

Depending on the country you operate in (see table under 'Payment cycles and currencies') we will transfer the amount due either via bank transfer or via a payment intermediation platform - Payoneer.

For bank transfers you will receive the payment directly on your account in the billing currency. Please note that it usually takes several business days for the payment to be booked on your account by the bank. You will need to check your bank account to confirm entry of payment.

For Payoneer we will transfer the amount due in billing currency. As soon as payment is booked onto your account, you will receive an automatic notification from Payoneer to the email address your account is connected with. You can pay out the money in local currency (see Payment currency under 'Payment cycles and currencies') assuming the exchange rate costs.

Please note that the payment threshold of 20 USD applies to all Payoneer payments. If the threshold is not reached in one payment cycle, the payment will be moved to the next payment cycle. As soon as the cumulated unpaid earnings reach the threshold of 20 USD we will send the payment in the nearest cycle.

SIXT ride will cover the transaction fees for both payment methods. Please note that SIXT ride will not be responsible for any taxes and fees on your payments charged by your bank or resulting from local legal requirements and international tax law.

During the onboarding process, you will receive a unique registration link for Payoneer. Please create your Payoneer account through the received link and you will be able to immediately receive payments from SIXT ride.

If you are operating in the United States just click on the Payoneer link that you receive from our agents and in the next step you will be able to connect your existing Payoneer account with our Payoneer program.

For operators outside the United States there is unfortunately no possibility to connect an existing account with our corporate account without having to pay transactional fees. Please contact us at ride-provider@sixt.com to receive a unique registration link for Payoneer. In order to receive payments from us through Payoneer and avoid transactional fees on your part you need to create your account through the link you receive from us, using a different email address than the one you are already registered under.