Your SIXT+ car subscription is tied to the email address you used when you booked — if it's not showing in the SIXT App, you're most likely signed in with a different email address.
Subscription not showing up
Your subscription will appear automatically once you're signed in with the correct account.
Features missing from the app
If certain features aren't visible, you're likely running an older version of the SIXT App. Check the App Store or Google Play Store for an available update, install it, and all current features will be displayed.
Can additional drivers see the subscription?
No. Only the subscriber and contract holder can view and manage the subscription in the SIXT App — access is linked to the email address used during booking.
Managing your subscription via the website
You can access the most important subscription details by signing in to your customer account on the website. However, some features — such as changing your mileage package or pausing your subscription — are only available in the SIXT App.
Still need help? Find our contact options below.
Your SIXT+ car subscription includes a monthly mileage package — you can track your usage, roll over unused miles, and adjust your package at any time, all in the SIXT App.
How do I report my mileage?
SIXT needs your vehicle's current mileage every month to schedule the right service and maintenance intervals. Many vehicles report this automatically via a built-in telematics interface. If yours doesn't, you'll receive a monthly email reminder and can submit your mileage in under a minute:
How do I check how many miles I have left?
Open the SIXT App and go to "Manage Mileage" to see your booked mileage package, your accumulated Mileage Vault balance, and your usage for the current month — all in one place.
What is the Mileage Vault?
Your mileage package covers a 30-day billing period. Any miles you don't use in a given month roll over into your Mileage Vault, building up a balance you can draw on throughout your subscription term. If you go over your monthly allowance, the system automatically uses your Mileage Vault balance first. You're only charged for extra miles if your vault runs out. The price per extra mile depends on your vehicle model and is shown in your online account and in the SIXT App.
How do I adjust my mileage package?
You can increase or decrease your mileage package at any time during your subscription — the change takes effect immediately for the current month:
Still need help? Find our contact options below.