If you've been charged for a toll or citation by SIXT, the sections below explain why — and what to do next.
I already paid this toll or citation directly to the issuing authority
If you believe you've been charged in error and can show proof of payment, email your confirmation to fines-us@sixt.com. A Traffic & Tolls agent will review your documentation and respond within 2 business days.
Why is there an administrative fee?
An administrative fee covers the processing and administration of any toll not included in one of our toll services, as well as any traffic or parking violation received by our office.
Why am I receiving multiple invoices for the same rental period?
We depend on toll authorities and parking or traffic agencies to report violations to us. We can only notify you of each toll or violation as we receive it, which means invoices may arrive at different times for the same rental.
How do I get a copy of my toll or citation invoice?
All invoices are emailed to the address on file within 24 hours of the charge. Check your spam folder first — these emails often land there. If you still can't find it, send your request to fines-us@sixt.com.
I used my personal transponder — why was I still billed for tolls?
Email a copy of your transponder activity statement and vehicle registration page to fines-us@sixt.com. A Traffic & Tolls agent will review your documentation and follow up with you.
Still need help? Find our contact options below.