How does periodic vehicle replacement work with my SIXT+ car subscription?

With the SIXT+ car subscription, vehicles are replaced periodically so you always drive a car in like-new condition — no maintenance hassle, no repair shop waiting rooms.

How you'll be notified

We'll email you well in advance and display a banner in the SIXT App and your online account. The email or banner links directly to an online form where you can select your preferred swap date. You can also use that form to request a different vehicle category — the team will do its best to accommodate your request based on availability, though we can't guarantee it.

What to expect at the location

1. Drive your current vehicle to the assigned location on the selected date.
2. Your replacement vehicle from the same booked group will be ready and waiting.
3. Allow approximately 15–20 minutes for the handover.
4. Bring your original, valid driver's license — copies are not accepted.
5. Arrive with a full tank of gas or at least 80% battery charge, and make sure the vehicle isn't excessively dirty, to avoid extra charges.

As a thank-you for driving to the location, we'll automatically add 50 km to your mileage credit.

Note: exchanges at a different location are not possible for organizational reasons.

Need to reschedule?

Contact us as soon as possible by phone or at plus-us@sixt.com. Missing an exchange appointment without advance notice may result in fees in accordance with the rental terms and conditions.

Vehicle service or technical defect

Email us at plus-us@sixt.com with the vehicle details and a description of the issue. Our team will get back to you as soon as possible to discuss next steps.

Still need help? Find our contact options below.

Yes — you can switch to a different vehicle category at any time during your SIXT+ car subscription, whether that's moving up to a larger class or down to a smaller one.

How to request a category change

1. Check the SIXT website or the SIXT App for all vehicle groups currently available at your location.
2. Email plus-us@sixt.com with your desired category and your preferred time window for the swap — at least 5 days in advance.
3. The team at your location will check availability and, if possible, confirm a vehicle swap.

What to keep in mind

• You can request a category change no more than once per 30-day billing period.
• Changes are only possible at your assigned contract location — swaps at other locations are not available.
• A switch to a specific model, trim level, or engine type is not possible — only category changes.
• Availability cannot always be guaranteed, but you'll receive a prompt response either way.

Cost

A one-time $49.99 processing fee applies for each requested swap, covering vehicle preparation and associated costs.

Your monthly payment will be adjusted to reflect the new category. For the current month, you'll always be charged the rate for the higher vehicle category. If the switch results in a higher monthly payment, the new rate applies immediately. If it results in a lower payment, the new rate takes effect from the next billing period.

How the swap works

Once your request is confirmed by the branch team — possibly with an alternative date — bring your vehicle to the branch at the agreed time and allow around 15–20 minutes for the handover.

Do not drive to the branch without final confirmation of the category change.

Still need help? Find our contact options below.