If you're involved in an accident or breakdown in your SIXT rental, stay calm, keep yourself safe, and call 911 if anyone is injured or the vehicle is blocking traffic. Full instructions are also printed on your rental contract and rental jacket, and a damage report is in the glove box.
If you're in an accident
If you have a breakdown
Before you drive — a few quick checks
Take a moment to locate the heat and A/C controls, lights, windshield wipers, spare tire, seat belts, door locks, and the gas tank release before you set off. Also note your fuel level — don't wait for the warning light, especially in areas where gas stations are spread out. If any warning light appears on the dashboard, don't ignore it; call Roadside Assistance if you're unsure whether it's safe to continue.
Locked out, lost keys, or out of gas
A service charge may apply depending on the nature of the incident. To avoid those charges, you can add extended roadside protection when booking your rental. All services must be arranged directly through the SIXT 24-hour Roadside Assistance team at +1 888 749 8227, as they determine the type and extent of service required.
What counts as an accident
An accident is a sudden, involuntary, external event that results in property damage and/or personal injury.
If the accident wasn't your fault
Collect the other party's full contact and insurance details so SIXT can pursue them and/or their insurer for damages on your behalf. Please note that this pursuit does not remove your contractual obligation to pay for the damage.
How to get an incident/accident report
Check the glove box of your rental vehicle for a damage report form. Keep a copy of your completed report for your own records.
Your responsibility for damage
You are responsible for any loss of or damage to the rental vehicle resulting from causes including, but not limited to, collision, rollover, vandalism, theft, seizure, flood, fire, hail, or other acts of nature. Call +1 888 749 8227 as needed and complete the incident/damage form.
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As a SIXT+ subscriber, you're fully responsible for all traffic and administrative fines — including tolls, speeding tickets, and parking tickets — incurred during your subscription. SIXT will pass your contact details to the relevant authority, and you pay the fine directly to them.
How fines are handled
What if an additional driver caused the violation?
The processing fee is automatically charged to the SIXT+ subscription holder, regardless of who was driving. Let the authority know if the driver named differs from the subscriber. SIXT will not send a separate letter to the additional driver — it's up to you to settle any costs between yourselves.
Next step
If you've received a fine, pay it directly to the authority that contacted you. For questions about the SIXT processing fee, check your subscription documents or reach out to us.
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If you have a mechanical or damage issue during your rental, call the SIXT Roadside Team at +1 888 749 8227, option 6 — available throughout your rental period.
SIXT+ car subscription: replacement car during a repair
When you set up your SIXT+ car subscription, you can add a replacement car guarantee to cover you while your vehicle is being repaired. Here's how it works:
Next step
For any issue during your rental, call +1 888 749 8227, option 6. To add a replacement car guarantee, review your SIXT+ car subscription options at sign-up or contact us directly.
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