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Why are my SIXT ONE points missing from a past rental?

SIXT ONE rewards

Missing points are often quick to resolve. Before contacting us, please check the following first:

Checklist

  1. Were you signed in with your SIXT ONE account when you made the booking?

  2. Are you the registered main driver, and is your SIXT ONE account linked to the rental?

  3. Did your rental qualify for points — was the pickup country one of the eligible countries listed above, and was it not a 28+ day rental or a SIXT+/ride/share booking?

  4. Has it been at least 48 hours since your invoice date?

  5. Are your preference settings set to earn SIXT rental points instead of partner points?

Still missing points?

If you've checked all of these and your points are still missing, email sixtone@sixt.com with your rental agreement number, invoice copy, and SIXT ONE membership number — within 3 months of your rental's end date.

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