Drive to your chosen return location, park the vehicle in the SIXT designated area and hand in the keys.
Before you arrive
Fill the tank — unless you purchased Prepaid Fuel
Remove any heavy dirt and rubbish from the vehicle to avoid extra charges
Take all personal belongings with you
At the SIXT branch
Follow the Return signs
Park in the designated SIXT area
Return the keys at the counter or in the key drop box
Optional
A SIXT staff member can inspect the vehicle with you
Sign the return report and have it emailed to you
After return
The authorization hold will be released as quickly as possible
You will receive your final invoice by email within 48 hours
Review your final rental charges
Next step
Find your return location and all relevant details on the SIXT website or in the SIXT app.
Still need help? Find our contact options below.
The return receipt is an overview of the vehicle's condition recorded at the time of return — mileage, fuel level and any existing damage. It is not the final invoice. The tax-relevant final invoice will be sent by email within 48 hours and will include all rental charges incurred.
What the return receipt shows
Return date, time and mileage/odometer reading
Fuel level at return
Any newly recorded vehicle damage, where applicable
What the final invoice may include
Fuel charges if the vehicle was not returned with a full tank
Charges for after-hours returns
Late-return fees
Other additional items such as tolls or special cleaning fees
Keep both documents
Please keep the return receipt until your final invoice is confirmed as correct
In the event of a discrepancy, the return receipt is your primary proof
Next step
Download your final invoice on the SIXT website or in the SIXT app.
Still need help? Find our contact options below.
Report your lost item through SIXT Lost and Found. Log in with your SIXT account and submit a lost item report directly for your rental. The responsible branch will then check whether your item has been found and handed in.
Reporting with your SIXT account
When you are logged in, your license plate, rental agreement number, and contact details are already prefilled. You only need to provide details about the item.
Open https://lost.faundit.com/sixt and log in with your SIXT account.
Open the relevant rental and select "Report lost item."
Enter the item's type, color, and brand.
Describe where the item was left in the vehicle.
Review your contact details and submit the form.
If logging in is not possible
On the same page, select the "here" link below the login button to submit a report without logging in. Please have your 10-digit reservation or rental agreement number, the vehicle license plate, return date, and return branch available.
What happens next
The branch where you picked up or returned the vehicle will check whether your item has been found. You will receive an update as soon as the search has been completed. If your item is located, the branch will contact you to arrange the next steps.
Next step
Open SIXT Lost and Found and report your item with your SIXT account.
Still need help? Find our contact options below.
At select branches, SIXT uses Car Gates to capture the condition of your vehicle. As the car leaves and re-enters the branch parking area — at the start and end of your rental — the vehicle is photographed automatically and its condition is fully documented. This significantly simplifies the pick-up and return process and improves your overall rental experience. The final assessment of any potential damage is always made by our trained staff.
How it works
Drive into the Car Gate lane
Car Gate captures the vehicle automatically with a drive-through scanner — equipped with cameras, sensors, and a dedicated lighting system
Images are anonymized immediately and automatically
The system compares the current condition with the photos taken at pick-up (provided the pick-up branch also has a Car Gate)
If new damage is suspected, our trained staff carefully review the images. SIXT only opens a damage case when the damage is clearly identified as new
Your benefits
Transparent and objective documentation of the vehicle's condition
Faster and significantly simpler pick-up and return
Your privacy
Car Gate meets the requirements of applicable data protection laws (e.g., CCPA)
Anyone who might be identifiable in the images is automatically and permanently anonymized — for example, by blurring faces or vehicle windows
The images are used exclusively for rental administration and damage documentation — as set out in our Privacy Policy
If new damage is detected
The system flags possible damage points — the final assessment is always carried out by a trained SIXT staff member
If the damage is confirmed, you will receive an email from SIXT with all the relevant information and the corresponding photos for documentation
If you have any questions, use the contact details in the email to get in touch with SIXT directly
Still need help? Find our contact options below.